Meal Delivery Order Issue Resolution Tool-Use Trajectories

#Tool calling #Order verification #Multi-step tool orchestration #Resolution follow-up #Meal delivery support #Order issue handling #Replacement and refund decisions #Customer service automation

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CATL
MOBIUSI INC

Updated:2026-11-04

AI Analysis & Value Prop

Focused on meal delivery after-sales issues such as missing items, incorrect deliveries, and food-related complaints, these records capture customer reports, order verification, issue categorization, and tool calls. They cover remedies such as replacements and refunds, along with execution outcomes, supporting training in gathering required information, selecting appropriate tools, and tracking resolution status. The trajectories can also help analyze exceptions and incomplete steps in order verification and issue resolution.

Dataset Insights

Sample Examples

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Technical Specifications

Field	Type	Description
file_name	string	File name
tool_calls	array	Tool calls made during issue resolution, listed in execution order with their arguments and results.
issue_category	string	The primary reported meal delivery issue.
raw_trajectory	string	The original serialized conversation and tool-use trace, including the customer report and tool responses.
resolution_action	string	The final remedy selected or attempted for the reported issue.
resolution_status	string	The final known status of the selected remedy.
resolution_summary	string	A concise account of the outcome communicated or established by the tool-use trajectory.
order_verification_status	string	The outcome of checking whether the order and customer details were sufficient and valid for handling the issue.

Compliance Statement

Authorization Type	Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use	Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization	No PII, no real company names, simulated scenarios follow industry standards
Compliance System	Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs

Frequently Asked Questions

Which meal delivery issues are covered?: The trajectories primarily cover missing items, incorrect deliveries, and food-related complaints. They record customer reports, issue categories, order verification, and subsequent resolution actions.

What tool-call information is included?: The fields include tool calls in execution order with their arguments and results, as well as order verification status, the final resolution action, its status, and an outcome summary.

Which training or evaluation tasks can this support?: It can support tool-use training, multi-step after-sales workflow orchestration, order verification, and resolution follow-up. It can also help evaluate how reliably a model follows procedures when handling exceptions.

How can I access the data and check its license?: Refer to the product page for access instructions, data format, and licensing terms. Permitted uses, including commercial use, are determined by the applicable license agreement.

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Cite this Work

@dataset{Mobiusi2026,
  title={Meal Delivery Order Issue Resolution Tool-Use Trajectories},
  author={MOBIUSI INC},
  year={2026},
  url={https://www.mobiusi.com/datasets/ed1fb7555197a8fd2574c96bc2097004},
  urldate={2026-10-26},
  keywords={meal delivery tool calling,food delivery support,order issue resolution,missing item handling,order verification trajectory,refund tool use,replacement workflow,customer service tools},
  version={1.0}
}

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