CRM Chat Intent Classification Dataset

#Intent classification #Instruction understanding #Supervised fine-tuning #CRM workflow automation #Sales operations #Conversational CRM assistants #Customer service

4500
0.4GB
JSON
CATL
MOBIUSI INC

Updated:2026-11-04

AI Analysis & Value Prop

This dataset contains CRM-related requests expressed in chat, covering common workflows such as contact and account management, sales opportunity follow-up, activity logging, and report queries. Each user message is labeled with its primary intent. Use it to fine-tune models to understand natural-language instructions and identify CRM actions for intent routing, workflow automation, and conversational CRM assistants.

Dataset Insights

Sample Examples

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Technical Specifications

Field	Type	Description
file_name	string	File name
user_message	string	The original user message expressing a CRM-related request.
primary_intent	string	The main CRM workflow intent expressed in the user message.

Compliance Statement

Authorization Type	Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use	Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization	No PII, no real company names, simulated scenarios follow industry standards
Compliance System	Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs

Frequently Asked Questions

Which CRM intents are covered?: The data covers common CRM workflows, including contact and account management, sales opportunity follow-up, activity logging, and report queries. Each example pairs a user message with its primary intent label.

Which training tasks does the dataset support?: It supports chat intent classification, CRM instruction understanding, and task-specific supervised fine-tuning. It can also be used to evaluate how well models recognize common CRM requests.

Where can I find the dataset size, format, and license?: The available description does not specify the sample count, file format, or license terms. Check the product page or accompanying package information, and confirm the permitted usage before deployment.

Can this dataset help build a conversational CRM assistant?: Yes. It can be used to train or evaluate models that recognize CRM user intents, supporting intent routing and workflow automation. Confirm that the intended production use complies with the dataset license and your requirements.

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Cite this Work

@dataset{Mobiusi2026,
  title={CRM Chat Intent Classification Dataset},
  author={MOBIUSI INC},
  year={2026},
  url={https://www.mobiusi.com/datasets/91bb60bfe6e2ecda546c9503eb3019f8?dataset_scene_cate_type=9},
  urldate={2026-10-26},
  keywords={CRM intent classification dataset,CRM chat data,customer relationship management data,sales intent recognition,CRM instruction understanding,chat text classification,sales workflow automation,conversational CRM training data},
  version={1.0}
}

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