Context-Dependent IT Support Intent Classification Dataset

#intent classification #multi-turn context understanding #follow-up intent recognition #IT service desk operations #technical support request triage #context-aware help desk automation

3970
0.5GB
JSON
CATL
MOBIUSI INC

Updated:2026-11-03

AI Analysis & Value Prop

This dataset contains multi-turn chat conversations from endpoint and digital workspace support scenarios, with the primary IT support intent labeled for a designated turn along with its context dependency. It covers standalone requests, follow-ups, clarified intent, and intent changes, supporting models that interpret requests in light of conversation history. Typical uses include fine-tuning IT support chatbots, evaluating intent recognition, and researching support request routing.

Dataset Insights

Sample Examples

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Technical Specifications

Field	Type	Description
file_name	string	File name
intent_label	string	The primary IT support intent expressed in the target turn, interpreted using conversation context when necessary.
intent_changed	boolean	Indicates whether the target turn reflects a change from the user's preceding intent.
target_turn_index	integer	The zero-based index of the turn whose intent is being classified.
previous_intent_label	string	The user's intent immediately before the target turn, or null when no previous intent is available or applicable.
context_dependency_type	string	The target turn's relationship to the preceding conversation: standalone request, follow-up request, clarification, or intent change.
conversation_transcript	string	The complete multi-turn endpoint or digital workspace support conversation, with speaker turns in chronological order.

Compliance Statement

Authorization Type	Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use	Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization	No PII, no real company names, simulated scenarios follow industry standards
Compliance System	Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs

Frequently Asked Questions

What conversations does the dataset contain?: It contains multi-turn chat text from endpoint and digital workspace support scenarios. Annotations include the target turn's primary intent, context dependency type, whether the intent changed, and the preceding intent.

How are context and target-turn intent represented?: Each record provides the complete chronologically ordered conversation, a target turn index, and an intent label. It also identifies whether the turn is a standalone request, follow-up, clarification, or intent change, enabling models to use prior turns.

Which training and application tasks does it support?: The dataset supports IT support intent classification, contextual understanding, dialogue state tracking, and task-specific chatbot fine-tuning. It can also be used to evaluate how well support request routing systems interpret multi-turn conversations.

How can I obtain the dataset and verify its license?: Check the relevant product page or contact the data provider for access details. Before use, review the dataset's license scope, commercial-use permissions, and redistribution terms.

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Cite this Work

@dataset{Mobiusi2026,
  title={Context-Dependent IT Support Intent Classification Dataset},
  author={MOBIUSI INC},
  year={2026},
  url={https://www.mobiusi.com/datasets/8eff662782eb99a9fdb6d79391d5cfd1},
  urldate={2026-10-22},
  keywords={IT support intent classification,multi-turn dialogue dataset,contextual intent recognition,endpoint support,digital workspace,chatbot training,dialogue state tracking,support request routing},
  version={1.0}
}

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