Luxury Hotel Guest Service Intent Classification Dataset

#Intent Classification #Instruction Understanding #Text Classification #Service Request Recognition #Hotel Guest Services #Online Customer Support #Reservation Inquiries #Room Service #Concierge Services

6620
0.5GB
JSON
CATL
MOBIUSI INC

Updated:2026-10-26

AI Analysis & Value Prop

This dataset contains chat text between hotel guests and service teams, covering common service interactions such as reservations, check-in, room service, concierge requests, facility inquiries, billing, and check-out. Each record provides the conversation, the extracted guest message, and its service intent label. It supports fine-tuning and evaluation of models that interpret hotel service requests and classify them consistently.

Dataset Insights

Sample Examples

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Technical Specifications

Field	Type	Description
file_name	string	File name
guest_message	string	The guest message extracted from the conversation for intent classification.
intent_category	string	The service intent assigned to the guest message.
conversation_text	string	The original chat transcript between the guest and the hotel service team.

Compliance Statement

Authorization Type	Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use	Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization	No PII, no real company names, simulated scenarios follow industry standards
Compliance System	Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs

Frequently Asked Questions

What does the dataset contain?: It contains chat text between hotel guests and service teams, guest messages extracted from those conversations, and the corresponding service intent categories. Topics include reservations, check-in, room service, concierge requests, facility inquiries, billing, and check-out.

Which models and tasks is this dataset suited for?: It supports intent classification, service request recognition, and instruction understanding for hotel customer service. It can be used for task-specific fine-tuning and for evaluating how consistently a model classifies guest service needs.

What fields are included in each record?: Each record includes conversation_text, guest_message, and intent_category, representing the full conversation, the guest message to classify, and its intent label. This structure supports straightforward classification training and evaluation workflows.

How can I obtain the data and check its license?: Check the current dataset listing for available access methods, delivery specifications, and licensing terms. Before use, confirm that the license covers your intended training, evaluation, or commercial deployment.

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Cite this Work

@dataset{Mobiusi2026,
  title={Luxury Hotel Guest Service Intent Classification Dataset},
  author={MOBIUSI INC},
  year={2026},
  url={https://www.mobiusi.com/datasets/693a04b312b596b09a4f7223e7a9064e},
  urldate={2026-10-22},
  keywords={luxury hotel dataset,hotel customer service data,guest service intent classification,hotel chat text,service request recognition,hotel intent detection,customer support fine tuning,hotel natural language processing},
  version={1.0}
}

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