Contact Center Routing Constraint Extraction Dataset

#Routing constraint extraction #Instruction information extraction #Structured output generation #Supervised fine-tuning evaluation #Contact center routing configuration #Voice and message routing #Customer service operations automation #Omnichannel service

5585
0.5GB
JSON
CATL
MOBIUSI INC

Updated:2026-11-02

AI Analysis & Value Prop

This dataset pairs administrator instructions for routing calls or messages with structured target configurations, covering interaction channels, required skills, routing priority, business hours, applicability conditions, and fallback rules. It supports extracting routing constraints from configuration text to automate routing setup in contact center communication software. Use it for structured-output supervised fine-tuning, information extraction training, and model evaluation.

Dataset Insights

Sample Examples

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Technical Specifications

Field	Type	Description
file_name	string	File name
priority	integer	The priority level explicitly required for the interaction or its routing rule.
business_hours	object	The schedule during which the routing constraint applies.
fallback_rules	array	Actions to take when the primary routing destination or handling path is unavailable or unsuccessful.
required_skills	array	Skills an agent or routing destination must have to handle the interaction.
instruction_text	string	The original administrator instruction describing how calls or messages should be routed.
interaction_channel	string	The interaction channel specified or implied by the instruction.
applicability_conditions	array	Conditions that determine which interactions are subject to the routing instruction.

Compliance Statement

Authorization Type	Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use	Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization	No PII, no real company names, simulated scenarios follow industry standards
Compliance System	Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs

Frequently Asked Questions

What does the dataset contain?: It pairs administrator instructions for routing calls or messages with structured targets. The constraints include interaction channels, required skills, priority, business hours, applicability conditions, and fallback rules.

Which training and evaluation tasks does it support?: It supports extracting routing information from natural-language configuration instructions, generating structured outputs, and training or evaluating models for contact center routing configuration.

Which fields are included?: The fields cover the original routing instruction, interaction channel, required skills, routing priority, business hours, applicability conditions, and fallback rules. Refer to the delivered data schema for exact field types and organization.

How can I access the data, and what are the licensing terms?: Check the dataset product page or the provider's agreement for availability, permitted uses, and licensing terms. Confirm that the applicable license covers your intended use before deployment.

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Cite this Work

@dataset{Mobiusi2026,
  title={Contact Center Routing Constraint Extraction Dataset},
  author={MOBIUSI INC},
  year={2026},
  url={https://www.mobiusi.com/datasets/2616c699000f47d4a179f553631c43c4?dataset_task_cate_id=9},
  urldate={2026-10-26},
  keywords={contact center dataset,routing constraint extraction,customer service routing,call routing,message routing,information extraction,structured output SFT,routing rule automation},
  version={1.0}
}

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